Privacy Policy

1. Introduction

Sell Your Gold USA, LLC ("SYG," "we," "us," or "our") operates the SYG Club member portal at club.sygusa.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By accessing SYG Club, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following categories of personal information:

• Identity & Contact: First name, last name, mobile phone number.
• Transaction Data: Items purchased, invoice amounts, payment history.
• Shipping Information: Mailing address provided at the time of purchase.
• Usage Data: Pages visited, features used, and timestamps within the portal.
• Device Data: IP address, browser type, and mobile device identifiers.

3. How We Use Your Information

We use collected information to:

• Authenticate your identity via SMS one-time passcode (OTP).
• Process and fulfill purchases, invoices, and shipments.
• Communicate order status, shipping updates, and account notices.
• Maintain accurate purchase history and financial records.
• Improve our platform security and user experience.
• Comply with applicable legal and regulatory obligations.

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share data with:

• Service Providers: Twilio (SMS delivery), Stripe (payment processing), Neon (database hosting), and UploadThing (file storage). Each operates under their own privacy policies and data processing agreements.
• Law Enforcement: When required by law, court order, or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures including encrypted database connections (TLS/SSL), server-side session tokens, and encrypted storage of sensitive credentials. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as required for legal and financial record-keeping purposes, typically a minimum of seven (7) years for transaction records in accordance with applicable tax and financial laws.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal data. To exercise any of these rights, contact us at support@sygusa.com.

8. Changes to This Policy

We may update this policy periodically. We will notify registered members of material changes via SMS. Continued use of SYG Club after changes constitutes acceptance of the updated policy.

9. Contact Us

Sell Your Gold USA, LLC
Email: support@sygusa.com
Website: sygusa.com